» Frequently Asked Questions


1. What services does Site Uptime Enterprise Provide?
2. What are the costs for your services?
3. Why should I register with Site Uptime Enterprise?
4. Can I use your software on my web site?
5. Do I need to download or install anything to use Site Uptime Enterprise?
6. What protocols do you support?
7. We already have an internal monitoring system, why would we need your system?
8. How can I contact Site Uptime Enterprise?
9. How many domains can I monitor?
10. How often do you monitor my site?
11. How do you determine if a server is "up"?
12. How far back do you keep monitoring statistics for my account?
 
1.  What services does Site Uptime Enterprise Provide?
For an overview of our services, please see our services and comparison pages.
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2.  What are the costs for your services?
Site Uptime Enterprise provides all of our basic services free of charge, we ask only that you register as a Site Uptime Enterprise member. We also premium services with additional features for a small monthly fee.
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3.  Why should I register with Site Uptime Enterprise?
Registration is quick and easy and provides immediate access to all of our services and tools. Best of all, registration is free.
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4.  Can I use your software on my web site?
We do not allow other sites to run our software but you may link to any of our pages from your site.
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5.  Do I need to download or install anything to use Site Uptime Enterprise?
No, all monitoring services work remotely from our servers. All you do is login to your password protected member area to use our service. You will be able to view account history details and have results emailed to you.
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6.  What protocols do you support?
We support: HTTP, FTP, POP3, SMTP.

Additional protocols are available with our premium services.
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7.  We already have an internal monitoring system, why would we need your system?
The Internet is a node/gateway based system. Your internal monitoring may tell you that a device is broken inside your network or even that the outbound gateway is having problems, but it may not inform you that inbound connections from different nodes on the Internet are able to access your website. Site Uptime Enterprise provides monitoring from various geographically diverse locations on different networks.
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8.  How can I contact Site Uptime Enterprise?
You may send an email to info@SiteMonitor.com or use our contact form.
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9.  How many domains can I monitor?
Each account may monitor 1 domain. If you need additional domains to be monitored, you can register for our premium service.
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10.  How often do you monitor my site?
The monitoring interval for our free service is 30 or 60 minutes. You may select the monitoring interval that you want for each domain. Our Premium Service provides 5 and 15 minute monitoring intervals.
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11.  How do you determine if a server is "up"?
Our software checks the server response code from your host and if the server response code is "200", "302", "301", "403" or "401", your hostname is considered "up".
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12.  How far back do you keep monitoring statistics for my account?
Detailed statistics for each domain are kept for 2 months while statistic summaries are kept for the life of the account. All statistics for our premium accounts are keep for the life of the account.
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If you need more advanced monitoring features such as 2 or 5 minute monitoring, custom port monitoring or sms alerts, we now offer Advanced Monitoring Services starting at $5 per month. Compare all of the monitoring services we offer.

If you have any questions or comments about our services, feel free to contact us.
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